The Art of Q&A Searching

Q: What’s a question and answer search? A: It’s a powerful technique which delivers very specific results.

According to Living Internet, “Question and answer searching leverages the considerable power of phrases to get Internet search engines to return only results that match a multi-word string of characters. The longer the phrase, the fewer the matches and more specific the results.”

Living Internet offers further information and examples for using question and answer searches:

A typical question phrase would be “who invented physics”, and a typical answer phrase would be “logic was invented by”.

Either questions or answers can return good results, although question phrases tend to return information written more in a tutorial mode since explanations are often prefaced with their question, and questions on messages boards, list archives, and Usenet newsgroups have often already been answered by others — a phenomenon which created the Frequently Asked Questions.

Whether using a question or answer query, try to find as specific a wording as possible to filter the results down to just the pages with the information you are looking for. If the phrase is actually too specific and there are no results, then try different and looser wording until you get some matches. A few example searches are listed below:

Questions Answers
“how do magnets work” “magnets work by”
“what is a spark plug” “spark plugs work”
“how far is a light year” “a light year is”
“how to build a deck” “building a deck”
“how to grow tomatoes” “growing tomatoes”

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Six Steps to Size Up A Website

Internet researchers should adopt “The Principle of Salt Grains” says Tara Calishain, who explains that this means, “You should take every page on the Internet with a grain of salt.”

With practice, you’ll develop a sense for which sites are legitimate and which are not. But if you’re new to online search or you’d simply like a practical technique for evaluating any Web page and the information it contains, she says in her book Web Search Garage (Upper Saddle River, NJ” Prentice Hall Professional Technical Reference, 2005), 108, try asking these six questions:

  1. Where does this page reside? If the domain is .edu or .gov or .mil, “you can generally give it a little more credibility….You also need to consider whether the site resides on its own domain or not. I tend to automatically give a little bit more credibility to a site that has its own domain rather than a site hosted on a free Web service…”
  2. Who made the statement? “When a site is on its own domain, you can get some additional information about the author by looking to see who registered the domain (you can do domain register lookups at http://www.domainsearch.com/).” Also look for an “About This Site” or “About Us” page on the site.
  3. Why are they making this statement? “If you’re reviewing the statements on a site, consider why they’re being made…to sell something? To get you to support a cause? To reinforce an argument? To teach you something?”
  4. What are they doing to establish the truth of the statement? “Generally speaking, the more ‘out there’ a statement is the more I’m going to look to some kind of sourcing for it…Of course, sources vary in their credibility… When you see a citation or a source, go look it up…”
  5. How long have they been online? “Was (the site) thrown up twelve minutes ago in response to a current trend, or has it been up for several years? You can get some of this information from the domain registration information. Sometimes sites date their content, or have a ‘last update’ note on their site, which can also give you some information…If a site has been sitting dormant for months )and in some cases years), I will tend to give it less credibility…”
  6. What are other sites saying about them? “Do a link check in a full-text search engine and see who is linking to the site and what they’re saying. If no one’s linking to a site, it might be very new, so don’t take that as a knock against it. But do pay attention to news stories (especially very credible institutions) and what they say about the site.”

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Four New Approaches for Online Searching

Internet expert Barbara G. Friedman calls Boolean expression “the real power of advanced search” and “the Web’s best kept secret.”

In her book Web Search Savvy: Strategies and Shortcuts for Online Research (Mahwah, NJ: Lawrence Erlbaum Associates, 2004), 28, Friedman explains that “Boolean logic is named for George Boole, a 19th-century British mathematician who merged algebra and logic which, for our purposes, determines the way information on the Internet is searched for and retrieved. Boolean logic allows the user to include operators (also called connectors or joiners) in a search to retrieve fewer and more meaningful results.”

Boolean operators, she says, are “and,” “or,” “not,” and “near,” and they work in the following ways:

“AND”
Putting AND between words in your search tells the search engine you want it to return links to documents containing both (or all) words together on a page. For example, the names Laurel and Hardy would naturally appear together on some Web sites, since the two were a comedy team. Typing laurel AND hardy tells AltaVista you want all documents containing the words laurel and hardy. You may get links to pages about the comic actors Stan Laurel and Oliver Hardy, but by using lowercase letters you’ll likely also get pages that make reference to bay leaves and hardy chrysanthemums. How might you narrow your search, then? Two options are worth trying. First, type your search using uppercase letters for the actors’ names…You could further minimize your search results by specifying language, a range of dates, or adding keywords that pertain to specific information.

“OR”
Using OR in your search strategy widens the results. Type sharks OR fish and you tell the search engine to find those pages containing either the word “sharks” or the word “fish. ” The words do not necessarily have to appear together on the page. This is helpful if you are searching for as many pages as possible.

“AND NOT”
Most search engines also let the user exclude things using the operator NOT, or in the case of AltaVista “and not.” For example, the search results for Truman AND NOT Roosevelt on the AltaVista page would include pages that refer to Truman but exclude those containing Roosevelt, even if those same pages also contained Truman’s name.

“NEAR”
You may be able to call up a Web site by a identifying a combination of words and their proximity to one another. Say, for instance, you are looking for a site related to the professional golfer Tiger Woods. His first and last names are likely to appear on a wide range of sites. “Woods” could be on pages related to forests or parks and “tiger” might appear on pages related to wildlife, for instance. To avoid those kinds of sites, you can use the NEAR function of a search engine. AltaVista allows the user to identify sites where words appear within 10 words of each other. By typing “Tiger Woods” NEAR golf, you are telling the search engine to find sites where the name Tiger Woods (remember that by placing it in quotation marks or parentheses and using capitalization, you are asking for an exact match) appears within 10 words of “golf.”

The NEAR operator is also quite helpful when you’re looking for a person. Since proper names on lists are sometimes indexed by last name, use NEAR to find variations on a name. For example, a search phrased as John NEAR Doe will find Doe, John, and John Q. Doe.

Friedman adds that “some simple searches allow some use of Boolean logic using the plus sign (+) for AND, and the minus sign (-) for AND NOT. However, simple searches do not offer the additional strategies discussed above.”

For more of Friedman’s online search strategies and shortcuts, click here.

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One Key Question to Answer for Better Search Results

Do you take a strategic approach to online research? If not, maybe you’re new to online search or just ready to brush up your technique. A good online search plan will save valuable time and improve the quality of the results you get – and all it takes is knowing the answer to one key question and crafting a sound search statement.

According to Bare Bones 101, a University of South Carolina Beaufort Library site offering excellent guidance for using the Internet, a good first step in Creating a Search Strategy is to ask yourself this question:

What do I want to do?

  1. Browse?
  2. Locate a specific piece of information?
  3. Retrieve everything I can on the subject?

Your answer will determine how you conduct your search and what tools you will use.

  1. If you’re browsing and trying to determine what’s available in your subject area, start out by selecting a subject directory like Yahoo! Then, enter your search keyword(s) into one of the metasearch engines, such as Vivisimo, just to see what’s out there.
  2. If you’re looking for a specific piece of information, go to a major search engine such as Google, or to a specialized database such as Bureau of the Census (for statistics).
  3. If you want to retrieve everything you can on a subject, try the same search on several search engines. Also, don’t forget to check resources off the Web, such as books, newspapers, journals and other print reference sources. Bare Bones 101 also has some useful tips for creating your search statement.

When structuring your query, keep the following tips in mind:

  • Be specific
    EXAMPLE: Hurricane Hugo
  • Whenever possible, use nouns and objects as keywords
    EXAMPLE: fiesta dinnerware plates cups saucers
  • Put most important terms first in your keyword list; to ensure that they will be searched, put a +sign in front of each one
    EXAMPLE: +hybrid +electric +gas +vehicles
  • Use at least three keywords in your query
    EXAMPLE: interaction vitamins drugs
  • Combine keywords, whenever possible, into phrases
    EXAMPLE: “search engine tutorial”
  • Avoid common words, e.g., water, unless they’re part of a phrase
    EXAMPLE: “bottled water”
  • Think about words you’d expect to find in the body of the page, and use them as keywords
    EXAMPLE: anorexia bulimia eating disorder
  • Write down your search statement and revise it before you type it into a search engine query box
    EXAMPLE: +”south carolina” +”financial aid” +applications +grants

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Pack the Essentials Part 2: Foolproof Online Search Techniques

When the pressure’s on, even experienced Internet researchers can fumble — wasting time with unproductive searches or failing to evaluate the information we find. Luckily for us, State University of New York at Albany offers wonderful resources designed to keep online searches on track.Here are a few guidelines from their useful “Checklist of Internet Research Tips:”

  • The Internet is a self-publishing medium. It is not a library of evaluated publications selected by professionals. Rather, the Internet is a bulletin board containing everything from the definitive to the spurious. Everything, everything must be analyzed for its appropriateness for research use
  • Before you select a search tool, always think about your topic and what you are trying to find. Once you begin your research, be sure to try out a handful of sites. Don’t rely on a single site or type of site.
  • Don’t just Google everything! Google is great, but there are other useful tools on the Web, too. Google has become so popular that many people use this tool exclusively, and miss out on others that might be more useful for their particular search.
  • Three major resources for locating Internet materials are the subject directory, the search engine, and content on the deep Web. These are useful for different types of queries. Be sure you understand the differences.
  • It is very helpful to understand the principles of Boolean search logic when using a search engine on the Web.
  • When you enter more than one word in a Web search engine, the space between the words has a logical meaning that directly affects your results. This is known as the default syntax.
  • When using Web search engines, a de facto search language has emerged especially for basic search (i.e., main screen) interfaces. When in doubt, use the following syntax:
    • + for mandatory words: +birds    +migration
    • phrases within quotations: “human rights”
  • If you have too many search results, or results that are not relevant:
    • Add concept words
    • Use vocabulary that is specific to your topic, e.g., Honda rather than cars.
    • Link appropriate terms with the Boolean AND ( + ) so that each term is required to appear in the record
    • Use term proximity operators if they are available
    • Narrow your search to individual parts of the Web page such as title, first page level, etc.
    • Use the Boolean NOT to keep out records containing terms you don’t want
  • If you have too few search results:
    • Drop off the least important concept(s) to broaden your subject
    • Use more general vocabulary
    • Add alternate terms or spellings for individual concepts and connect with the Boolean OR
    • Try the option available on some engines to find related documents to one or more of your relevant hits.

For additional checklist tips from SUNY plus links to deeper information on the Internet research guidelines above, click here.

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